Communication is not just words, it’s a combination of
words, tone (how we say things), and nonverbal cues. These nonverbal cues include
body language, gestures, and facial expressions.
A large part of our communication is not the words we use:
Words: 14%
Tone: 35%
Nonverbal: 51%
This is because many people don’t trust words, they trust
the tone it was said in and the nonverbal cues first. For example if someone
said “I am sorry” to you in a very mellow and calm voice and then someone said “I
am sorry” in a harsh fast pace tone, you are more likely to believe the one in
the calmer tone even though the same exact words were being said.
This gets messed up during conversations over text message.
Since we can only see the words we are sometime not sure how to take the
context. Did they mean this sincerely, where they trying to be rude, are they
joking? Much miscommunication comes from not being able to read those nonverbal
cues and understand the tone.
In order to get our message across we need to be clear with
what we say and how we mean it.
“Communicate so that you can be understood and
so clearly that you cannot be misunderstood.”
To make communication effective we must:
-be good listener
-give feedback
-make sure they understood your message
-do not assume
-watch your nonverbal cues
-say what you actually mean
-focus on one issue at a time
-be clear
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